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BrightLife Go Return Policy

Free shipping on all orders in the USA - No Minimum

EASY RETURNS/EXCHANGES

At BrightLife Go, we make returns and exchanges easy. A Return/Exchange Form is included in every package.

A Return Authorization Number (RA#) is required for all returns and exchanges. To request an RA#, just send us an EMAIL or call 1-877-545-8585. Remember to write the RA# on the outside of your package. This will help us expedite your return!

30 DAY GUARANTEE

  • You have 30 days from the date your order was delivered, per the USPS or UPS delivery confirmation, to make a return.
  • Merchandise MUST be in original packaging.
  • If stockings have been worn, they MUST be laundered before returning. (Any stocking you purchase from us is new from the factory).
  • Include a Return/Exchange Form with your return.
  • Include your phone number - we may need to contact you to properly process your return.

If you request an exchange, we will ship that to you at no charge. (US and Canadian orders only.  International exchanges pay shipping.)

AVOID THESE FEES!

We will deduct a 20% restocking fee from any order that is returned without an RA# (Return Authorization Number); is returned after 30 days but before 60 days; is un-laundered, smells of smoke or perfume, or is not in the original manufacturers packaging.

HOW DO I SHIP MY RETURN

You can ship your return to us any way you want to. Shipment tracking is HIGHLY recommended. If we don't receive your return, we can't process a refund or exchange. Be sure to print the RA# on the outside of the package.

WHERE'S MY EXCHANGE

Exchanges take 1-2 weeks to process AFTER we've receive your package. If you need an exchange quickly because of upcoming travel or medical procedure, we recommend you place a new order by phone or on our website, and return your original order for a refund.

WHERE'S MY REFUND

Refunds take 1-2 weeks to process AFTER we receive your return. Orders placed on the web will receive an email refund confirmation. No notification is sent for phone order refunds. It can take your credit card company or bank 7-10 business days to post the refund to your account. We don't like it either.

INCORRECT MERCHANDISE RECEIVED

How did that happen!??! We check and double check all orders before they ship, but occasionally packing mistakes do happen, we are only humans. If we shipped you the wrong item, please call us at 1-877-545-8585 or email: [email protected] We will ship you the correct item and a postage paid label for the return of the item sent by mistake.

DAMAGED/DEFECTIVE PRODUCT RETURN

If a product is received damaged or defective, please call us at 1-877-545-8585 or email: [email protected] for instructions on how to return the item.

RETURN QUESTIONS

We're available M-F from 9AM-6PM, ET at 1-877-545-8585 or click "Contact Us" at the top of the page.

FREE STANDARD SHIPPING ON ALL ORDERS IN THE UNITED STATES!

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